On Thursday 18 June, Tony Wills addressed a network event organised by Product Innovation in Architecture (PIA) and the Construction Products Association. His talk illustrated the importance of a well-stated question, a simple answer and a product champion to the product innovation process. The evolution of Facto's Clipclad Residential system for off-site manufacture of bathrooms was used as a case study. Click here to download the presentation (2.3Mb). The presentation will open with Adobe Acrobat Reader. If you need to download and install the latest version of Acrobat Reader you can do this for free by visiting the Adobe website.